I’ve just read a post by my friend Matt over at Sub Ubi about his experience with Mozy.
“In near the start of 2007, I purchased a new MacBook to replace my Powerbook that had been stolen. I suffered a hard drive failure, but had good backups. When the drive was replaced, I went ahead and subscribed to Mozy, which provided an automatic means to backup all of my pictures and other important data.
In October of 2007, my hard drive failed again. I had 30GB of data backed up on Mozy.
I tried using their desktop client to restore my data; somewhere in the middle of a 600MB test recovery (just one (large) folder), it said that one or more files were corrupted, and could not be restored. Mozy‚Äôs software neither 1. told me which files were corrupted, nor 2. was capable of restoring everything except those files. Either of these things would have been useful.”
Reading further into the post Matt goes onto say how poor the support service is, and that in the end he is basically stuck with an 30GB image which is encrypted using a closed-source proprietary tool that doesn’t provide any form of feedback to the user.
If other users suffer the same fate that Matt did then it is only going to sour the experience of backing up their data, which is simply one of the most important things to do.¬† I personally am trying to convince members of the department to back up their data, after several hard drives had died with data that wasn’t backed up on them.
So basically remember to backup your data, but avoid Mozy unless you fancy the chance of paying money for a service that could leave you with nothing more than an image of your data that you can not access.
